Lilis Sugiarti (2021) “Pengaruh Citra Merek, Kepercayaan Merek Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan PT Pos Indonesia (Studi pada PT Pos Indonesia Cabang Kebon Jeruk)”, Conference on Economic and Business Innovation (CEBI), 1(1), pp. 617–631. Available at: https://jurnal.widyagama.ac.id/index.php/cebi/article/view/140 (Accessed: 26 April 2025).