Mediasi Komitmen Organisasi: Leader Member Exchange, Kepuasan Kerja, dan Organizational Citizenship Behavior
DOI:
https://doi.org/10.31328/jim.2023.013Kata Kunci:
Budaya Organisasi, Emotional Intelligence, Motivasi, Kinerja PegawaiAbstrak
Tujuan penelitian adalah untuk mendapatkan bukti empiris kemampuan leader member exchange dan kepuasan kerja terhadap komitmen organisasi maupun terhadap organizational citizenship behavior, baik secara langsung maupun melalui mediasi komitmen organisasi. Pendekatan kuantitatif Partial Least Square (PLS) digunakan untuk menganalisis data 78 Pegawai Dinas Pekerjaan Umum dan Penataan Ruang Kota Batu, yang diambil secara sensus. Temuan empiris yang diperoleh adalah LMX (leader member exchange) dan kepuasan kerja yang semakin meningkat mampu mendorong peningkatan komitmen organisasi maupun OCB (organizational citizenship behavior). Komitmen organisasi berhasil memediasi secara bermakna LMX dan kepuasan kerja terhadap OCB. Hasil ini didukung oleh statistik deskriptif LMX, kepuasan kerja, komitmen organisasi, serta OCB, yang keempatnya memiliki nilai rata-rata tinggi.
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