The Role of Coping Strategies in Mitigating Work Stress and Work-Family Conflict on Healthcare Performance

Abstract

This study aims to analyze the influence of work stress and work-family conflict on the performance of healthcare workers, while examining the moderating role of coping strategies. Data were collected from 80 medical personnel at RSU Kertha Usada in Buleleng Regency using a saturated sampling method and structured questionnaires. The analysis was conducted using Partial Least Square-Structural Equation Modelling (PLS-SEM) to evaluate both the measurement and structural models. The results demonstrate that both work stress and work-family conflict have a significant negative impact on healthcare performance. Furthermore, the analysis reveals that coping strategies do not directly influence performance but serve as a significant "pure moderator" in the relationship between work-family conflict and performance. Conversely, coping strategies act as a "homologizer" and do not significantly moderate the impact of work stress on performance. These findings suggest that while individual coping mechanisms can buffer family-related tensions, institutional support is required to address systemic workplace stressors to maintain optimal medical service quality.