Analisis Pengaruh Total Quality Management (TQM), Sistem Pengukuran Kinerja Dan Sistem Penghargaan (Reward) Terhadap Kinerja Staf Divisi Komersil (Studi Kasus: Mitra10 Kebonsari - Malang)

Authors

  • Muchammad Alif Nazli Fakultas Ekonomi dan Bisnis, Universitas Widyagama Malang
  • Wahju Wulandari Fakultas Ekonomi dan Bisnis, Universitas Widyagama Malang
  • Mulyono Fakultas Ekonomi dan Bisnis, Universitas Widyagama Malang

Keywords:

Commercial Division Staff Performance, Total Quality Management, System Performance Measurement, Reward System (Reward)

Abstract

This study aims the effect of total quality management (TQM), the measurement system and the Reward system on the performance of the commercial division staff of Mitra10 Kebonsari Malang. The total population in the study was 120 staff and according to the Slovin formula, 92 samples were obtained. The method of data collection in this study used a questionnaire. The results showed that simultaneously Total Quality Management, Performance Measurement System and Reward System had a significant effect on the Commercial Division Staff Performance. Partially Total Quality Management, Performance Measurement System and Reward System have a significant effect on the Commercial Division Staff Performance.

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Published

2022-04-11

How to Cite

Muchammad Alif Nazli, Wahju Wulandari, & Mulyono. (2022). Analisis Pengaruh Total Quality Management (TQM), Sistem Pengukuran Kinerja Dan Sistem Penghargaan (Reward) Terhadap Kinerja Staf Divisi Komersil (Studi Kasus: Mitra10 Kebonsari - Malang). Conference on Economic and Business Innovation (CEBI), 2(1), 2175–2186. Retrieved from https://jurnal.widyagama.ac.id/index.php/cebi/article/view/77

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